There was no service and no safety instructions provided. As a result, I was robbed with my car window smashed within two kilometers of the rental location, in about ten minutes. It might be because I didn't have glass and chassis insurance, but their service was non-existent, causing significant financial loss. However, the window claim process was timely and efficient, with all expenses covered.

Pickup and drop-off were both very quick and convenient

When we arrived at the store, they told us to go to Europcar, saying it was one company. They didn't have a pickup truck and then claimed there were no four-seaters, even though the website clearly stated there were four-seaters available. Eventually, they downgraded us to a Toyota Avanza wagon. Nothing was reliable, and their partner was quirky.

Booking agents great at the check in

While booking the car online, the deposit amount was not mentioned as 5USD, where as when we took over the car, the amount blocked on my credit card was around USD700. I believe they should be transparent regarding the deposit amount, during the time of booking online. Also during the hand over of the card, I was not given any document which says that I handed over the car in proper conditions & the fuel tank was full during the hand over. A confirmation document should be given to customer when the car is dropped off.