The entire service was incredibly hassle-free. The Japanese staff took care of everything for me. Before heading out, they recommended I get the ETC card, which made highway travel much more convenient. The vehicle was unexpectedly upgraded from the basic Mazda 2 to the Japanese version of the Mazda CX30, which came with a rearview camera, adaptive cruise control, and more.

Very good.

The rental route suggested by online users is totally accurate! After exiting the airport, walk for 2 minutes to 11B. The staff will give you a number tag, and a free shuttle bus will take you to the office.

Like: Car wasn't what we reserved. However, the performance of the car over the rental duration left us in no doubts that its performance was at least equal to, if not superior than, the one we had reserved. The staff were friendly and taught us how to use the in-vehicle GPS to navigate around, and gave many tips as to what to expect when driving in Tokyo.