The pick-up and drop-off process is very simple and quick; you can get in and go immediately.

The customer service was warm and attentive.

Very good

Pick up and dropping off car took long time. Counter staff communication skills were poor. Will not choose thairentacar again terrible

There were too many existing scratches that is impossible to go through during pickup process. The car need serious polishing which would buff out all the scratches to let the customer a fresh car to start with. Return was misleading where during pickup was told to return to where we pick up the car. But on the day of return, it's a different area.