Excellent experience - I would use Surprise retail again.

I have nearly ten experiences of renting a car abroad, and this is the worst condition I've encountered. The car is very old (possibly 10 years old) and has been repainted, without an office address for the rental company. The car's condition is extremely poor (the brakes make strange noises, and there's a fear it won't stop on steep slopes). The car is old with dented doors and numerous scratches. Since there was no documentation to indicate car damage (very irresponsible), we had to meticulously take photos as evidence. There was so much damage that we took around 150 photos, spending over an hour under the hot sun, which was very inconvenient on the roadside, hampering other cars and requiring us to move the car. The lighter socket was also broken, so we couldn't charge our phones, which was very inconvenient. If you are not returning the car near the airport, such as at a port, you need to pay an additional 15 euros in cash (even though the staff is driving to the same place, not sure why there’s a difference?!) If you need to pick up or return the car an hour or two earlier, there are extra charges, and there's no flexibility with only specific times every two to three hours for pick-up and return. This is the first time I’ve encountered such a rental company, it took us half a day. I recommend avoiding this company in Santorini.

Great car and good service on pick up and collection

Struggled to submit evidence of booking at the end...didn’t accept first submission of proof

Incorrect information about airport meetup location. Had to call twice Pickup took 20-30’ longer than usual Everything else was impeccable and value for money was certainly outstanding

Would use again

They charge extra 150 euro so I could take the car at an Island and they ask extra 200 euro for full coverage for a week which i thnk is too much .

Car was old and various things did not work well. Passenger seatbelt did not tension, central locking did not work, and made a noise when cornering to the right. Worst car I have ever rented