Staff was really helpful and responsive. Also proactively reminded customers on liabilities so that it’s clear if an incident happens. However the condition of the car dampens the positive experience.

Very good staff.

Should provide “touch n go” card or tag for toll, as it’s not easy to purchase in town.

Cover the insurance claim at the same time but not reimbursement the claim.

There was only one counter staff and she was not at the counter when we arrived. She was away from the counter for 10mins as she had to settle a dropoff of another customer. Collection process took approx 15 mins which includes paperwork and brief intro to the car. As there was another fellow customer before us, the total waiting time was approx 25mins before our turn. Total time to collect the car was approx 45mins.

Very smooth booking process. This is my first time booking and will book from thus website again.

Not much choice of vehicles especially on mpv.

Improve in providing a proper invoice.