Satisfied

Convenient and efficient. They provided a thorough introduction before picking up the car. The inspection process was very smooth, and any existing damages were clearly marked in advance, so the handover was completed quickly.

Satisfied, no pushy insurance sales. Although the car had over 100,000 kilometers, it was in good condition. Didn't have time to wash the car, but surprisingly no deposit was deducted.

The pick-up location was easy to find, the staff were very friendly, and there were no extra sales pitches, so all terms were clearly explained.

Due to issues with the rental company, our plans were delayed by a full day, resulting in direct losses of 130 euros for two room bookings. On the day of the incident, the rental company staff promised to provide proof documents upon car return, which we could use to apply for a 30% discount on rental fees through the rental platform after returning to our home country. However, when we returned the car, they denied this promise and only offered compensation for one day's rental fee. After we returned home and applied for compensation through the rental platform, they refused and only offered to add one more driver for free on our next rental.