Highly recommend this company

Very dissatisfied, long waiting time in line. Insurance was added without the customer's knowledge. The reserved car model from over three months ago was not available, and no explanation was given. Promised to change the car the next day, but that didn't happen. After complaining, they reluctantly arranged the desired car model. But the promised discount was not given, and they claimed there was no written evidence. This company is shameless and I'll never choose them again.

We waited 2 hours at the airport to pick up the car. Only 2 people were working and one conviently went to lunch.

Never again. Staff was inept, slow and kept trying to hard sell fuel and insurance. They blatantly lied and said my AXA coverage was useless and did not include theft, just to make me pay for additional coverage. When that failed, they kept us waiting for 30 minutes cos “the printer didn’t work”. At the garage, no one helped us when we couldn’t find the fuel gauge and trunk buttons. Just awful overall.

Why do I have to upload the rental contract after my trip?? That’s not a very customer friendly request.

We reserved a mini van, but were told none were available. We would have to wait over an hour. When I reluctantly decided to wait (because we needed the space), I was offered the option to pay $96 for a Ford Explorer. When I declined, the person reluctantly provided me alternatives (e.g. could not up sale me). Could not explain why a car I reserved 2 months ago was not available. Found chicken bone in the back seat!

Counter staff were straightforward and helpful. But she kept pushing for extras, none of which I needed. A bit tiresome!

Very easy using to book the car. Good value. All went well and to plan. Thank you!