Poor service

I was never picked up from the airport, charged for a rental that I never received. Each time I called the Orlando office, I was placed on hold and then eventually hung up on, then when calling back, no one would answer the phone. I had to call from a different number to get someone on the line to only be told that they canceled my reservation and I would not be given a refund. This was as of 7/11/2019. Today is 7/17/19 and I have yet to receive a response as to how and when I will be refunded. I contacted the person who referred me to them and advised them to cancel as well.

Other than the car being dirty when first given it the process was extremely smooth. Counter help was excellent especially when he went out and washed the car himself!

Excellent. No issues whatsoever.

I had to change the battery ($5.99) in the key fob as I kept getting a low battery prompt. I told easirent when I returned the car but the attendant acted as if he could care less. Also, the front tires on the car were starting to get close to the end of their tread life.

I felt the booking was misleading. I reserved assuming a cost, but ended up paying much more. Net, I could have found for the same price a rental more convenient and closer or at the airport.

Same as above

The office was filthy!! The pick up driver told us that Easyrent and Easirent were two different companies and we had to talk him into taking us to pick up the car