Bag of high value got stolen - bad experience

Mexico

Reviewed: Fri, Feb 21, 2025

About PAYLESS: 2.0 /10

Car was in good condition and service was friendly. BUT. We forgot a bag under the passenger seat with something very valuable and after we let the car rental company know and met them again to inspect the car it was gone. Pretty sure someone from the service / cleaning took the bag. Manager was very helpful and understanding tho.

About QEEQ: 10.0 /10

Qeeq as always has the best prices and the app is super easy to navigate .

Reply by Qeeq:
Thank you for your review of QEEQ. We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.

PAYLESS

Puerto Vallarta

Mexico

Compact | Volkswagen Gol or similar

2-day rental

Relevant Reviews on PAYLESS in Mexico

Katherine Alick

Mexico

1 days rental

Reviewed: Wed, Sep 3, 2025

About PAYLESS: 10.0 /10

After leaving the airport, there wasn't a separate Payless counter. Upon carefully checking the pickup details, I found out I needed to go to the Budget counter—they seem to be part of the same company. The shuttle bus took us to the pickup location, where we lined up to complete the registration process. There was absolutely no pressure to purchase additional insurance. After some routine procedures, I received a brand-new Kia equipped with CarPlay but no rearview camera or parking sensors. However, I adjusted quickly. Returning the car was also very convenient. Overall, a great experience—highly recommended!

About QEEQ: 10.0 /10