Worst rental experience I've had.

Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!

Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.

Staff not friendly, can’t tell the difference between white and grey colours. Staff slow to give service. No compilation for waiting for waiting a total of 2 hours for shuttle.

This was a cluster mess. We wasted a half a day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, I requested i this was a cluster mess. We wasted a half day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, The vehicle they gave us was way too small, and not the Jeep we reserved , we request a larger vehicle they try to charge us for it , The lady at the counter said she cannot upgrade until the manager got back we come back in 2 to 3 hours , When we return there is a different gentleman there and he tried to take care of us because they were going to give us a little bit larger vehicle. But what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible charge but what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible Then come to find out that there was toll violations on that vehicle

I would not recommend using them. The location was initially unable to provide me with the car I requested (economy car) and instead gave me a jeep wrangler. The vehicle was unsafe to drive and could have resulted in a serious accident as a bolt for the rear control arm/axel was missing and I was informed of this by a stranger since I do not know much about the jeep. Routes did provide me with an alternative vehicle that also seemed to have weird sounds when driving. Additionally, the rate for prepaid tolls does not match the description on their policies (4.99/day + usage) and is significantly higher (11.99/day), resulting in a much higher cost than anticipated. Overall, the staff was nice but vehicles are either worn out or unsafe and the false rate advertised on their website felt like a bait and switch strategy.

Like: Route were very professional from the point of picking us up from airport till dropping us off. They didn't try to up sell rather asked if i want an upgrade for free, car was clean and everything worked out well. Will use them again in future.