Unjustified charges, unable to communicate in English properly, office closed at return time

Their office in Phuket is inside of arrival where I can't access so I had to ask security to call the staff to come out that made me waiting for more than 30 min. Also, the office is located at domestic airport that I had to walk there from international to domestic terminal with my luggage.

So far so good.

i spend 40 min that receiving process at counter.

Good car but slow to pick up

Good

Staff did not provide info. about where to get the gasoline nearby the airport.