The staff coordinated promptly upon arrival. The car pickup process took some time, but the return was very quick, about 10 minutes for the inspection. There was also a shuttle bus to the airport. Overall, the experience was good.

I was satisfied with the quality of service. Even though I struggle with foreign languages, I was still able to pick up the car smoothly. The vehicle had quite a high mileage, but its condition was still good. The car inspection during drop-off was quick, and I only waited a short time before taking the shuttle bus back to the airport.

The front desk staff was meticulous and handled everything promptly.

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.

Good price, good service, good car, no hidden costs.

Enjoyed free diamond reservation as a Christmas gift. Totally worthed