Excellent experience. Very good car rental company with new vehicles, timely reminders, and great service attitude.

I purchased full insurance, but the inspection was not very thorough.

The entire process was as good as it gets.

Are going to book Easy car rentals now for our next trip.

Counter staff were excellent! One issue. The car was displayed as pickup at Hobart Airport but when I locked it in I saw on the paperwork that in fact the pickup was not at the Airport but that we had to phone to get get picked up to be taken to Cambridge to get the car. This one might consider false advertising.

Booking platform very easy to use. One issue. The car was displayed as pickup at Hobart Airport but when I locked it in I saw on the paperwork that in fact the pickup was not at the Airport but that we had to phone to get get picked up to be taken to Cambridge to get the car. This one might consider false advertising.

The car wasn't great but for the money we spent wasn't bad either. I'd say average. The biggest let-down was the condition of the tyres. Something that is a crucial safety aspect should be checked by local staff before/after each rental. We left the premises and very shortly thereafter we noticed the tyre going soft, not completely flat but soft. When we reached the tyre specialist only then we realized we escaped a potential serious accident as the canvas of the reach tyre was broken. A large crack in the tyre went about one third across the tyre including the rim. The guy at the service center said we were lucky as on the windy roads at 100km/h this could have ended quite bad. The guy further mentioned that for something like this to happen we would have to have hit something major or have hit a major pothole, which we didn't as the tyre went soft more or less immediately after we picked it up. We should have made the choice to go back to the rental spot however we were sort of on the point of no return between pickup and our destination hence we decide to continue to our destination and closest tyre service center. So here is some feedback for APEX, check your cars because this sort of defects are unacceptable.

Smooth process, nothing wrong with the way the current process is.