The pickup time had already passed, but the staff still hadn't shown up, resulting in an excessively long wait. The return location was changed on the day without prior notice. Originally agreed to return the car in the city, and I had paid extra for someone to collect the car at the hotel. On the day of return, they said they were short-staffed and asked me to drive the car back to the store myself.

Satisfied, received WhatsApp notifications before and after renting the car.

Very satisfied.

All enquires after booking was promptly reply.

They need to ensure rental cars are regularly serviced and is actually drivable.

First time booking, overall experience was straightforward. Shall see if diamond membership is really worth it with my next booking.