Luis the counter person was very courteous friendly and professional

Louis was very helpful and informative

I called March 5th, 2019 before my flight on March 20th, 2019 and asked where in the airport they were located, a guy name Guillermo told me to follow the signs, and I would get to their office. I arrived at FLL at 12:05 am I took the shuttle to the building where all the rental cars are, and there is no JC car rental anywhere. I called the office phone number, and the owner/manager told me to get a uber ride to their location because they don't pick anybody from the airport this is after he hung up on me twice because I was telling him what Guillermo sad to me and that he lied. I also mention to the owner/manager that in the email I received it said to call for pick up and the owner/manager and hung on me the second time, he never gave me his name The owner/manager texted me their address. At 12:20 am by myself I talked to one of the shuttle drivers and ask for help and no one wanted to help until I spoke with a driver from Fox rental car (my angel) he took me to this place because JC rental car happened to be right across the street from Fox rental car, I gave him an excellent tip for helping me ( I don’t want to mention his name because I don’t want him to get in trouble) lets call him my angel. I went to JC rental car and a guy that barely spoke English was in charge at that office, that place didn't look professional, it was dirty, and right when I was ready to give him my credit card, he sad the auto insurance is $17.99 per day do you want it? I said no I have my auto insurance to cover me, he said, if your insurance company is not the one we work with you have to have our coverage, and of course, my company which is Travelers it wasn't in their list. So I got fed up of their unbelievable unprofessionalism, I cancel my reservation, and I went across the street to Fox rental car, and they were terrific. JC still owed me $24.71 that I paid to reserved the vehicle Stay away from this PLACE. They are NOT a LEGIT rental car. I’ll upload all the pictures that c

I didn't get a car. They took my deposit and gave away the vehicle. Said I was to be there earlier in the day. This is a second time you have done this to me and stole my deposit. You are a group of people I don't ever want to do business with again in the future. The only car company that not once but twice has taken a deposit and not had a car available when I got there.

Waited 45 minutes to be picked up. Car was not cleaned. It was filthy, with crumpled up fast food bags under the seats. Seats had tears and holes in them. Car was 3 years old with high milage, had not been maintained and had mechanical problems. They charge $10/day to NOT use their insurance. The company is not staffed full time, so we had to make an appointment to return the car. the rep showed up 1 hour late, so we sat in a lousy neighborhood, in the heat for an hour waiting for him. The reps English was poor, so it was very difficult to communicate.