Although there were two groups ahead of me, the processing was very fast. I didn't wait long before it was my turn.

The company extended the rental period by two days as requested but actually charged for three days, and deducted the amount directly from the guarantee credit card without consent. When I discovered this and contacted them, they refused to refund and only offered credit for future rentals.

No staff on duty and the keys were not left in the lockbox as agreed. I was stranded at the airport for two hours in 4-degree weather! According to airport staff, the lockbox for rental car keys was removed about six months ago, but the confirmation email from the rental company still directed me to the lockbox. The information is severely outdated.

Good

Good

There should be an express lane for those that have pre purchased / booked prior to collection of the vehicle. The instruction emailed regarding the collection of key wasn't how it was and therefore we found ourselves waiting for a while in the queue. The car wasn't easy to find in the car park. There should be a detailed description given by the staff eg make, colour etc. Car (Camry) seemed old and consumed a lot of petrol. Wasn't what I ordered but understand that sometimes you don't get what was requested.

Easy to understand and book, however, instructions regarding the collection of key wasn't the case. Excellent with reminders and also got some money back as indicated. Very happy with EasyRentCars. Will recommend to others and will book with it again. Overall, very good experience.