The service personnel were very satisfactory, they answered calls promptly, and followed up on accidents in a timely manner. The car had been cleaned and was very tidy, but it was old with some scratches and dents. The left front bumper was slightly detached initially, and since we had an accident ourselves, the previous damage was attributed to us.

We arrived at the domestic terminal and saw a lot of car rental companies outside, but no Yeaway, haha. We had to walk a big circle to the international terminal. In the end, we spent a lot of time because we didn't have an international credit card, so we had to cancel the car and rent from another company nearby at a similar price, which didn't require an international credit card and took a deposit of 3000 Thai Baht. We will never rent a car in advance again; renting on the spot is so convenient. The prices are similar. Besides, the website is terrible, only the customer service is worth praising!

Extremely reliable company, the cars are very new and the interiors are very clean.

The car looked and presented well - however, there was an issue with the gears and it had difficulty accelerating which was dangerous when overtaking. As we did a lot of travelling this became very frustrating. If the car had been checked before delivery it would most definitely have been noticeable. The most frustrating and in my view unprofessional matter was the deposit. It was not returned to me upon return of the car in same condition as confirmed by staff. They then told me i had to wait 1-2 months for the deposit to be returned. I rented many times with Eurocar, Avis and Hertz and every time my deposit is returned immediately. Usually they simply zero out the original charge held as a deposit not an acutal charge to the car, similar as hotels do when you check in. However, the deposit has been charged directly to my Citibank card and i am not paying interest on that and as of today my deposit has not been returned. I am more than angry about this as it was not mentioned either when making the booking or when the deposit was taken at the counter. Can someone please explain this unethical practice & also please confirm my deposit is returned immediately - this is not acceptable.

Like: Quite easy and friendly . All done through Wechat.
Dislike: deposit of 15K baht turn me off when need 30 to 45 days to return.