Pick-up was quite fast, and the staff were nice. However, I was extremely angry about what happened after renting the car: on the third day after picking up the car, while driving from Sydney to Narooma, the vehicle was involved in a collision. That night, I couldn't reach the rental company via Zuzuche. I only got a response at 11 AM the next day! After the car was towed, the rental company didn't consider my actual situation and kept asking me to repeat the reasons and extent of the car damage over the phone!! I kept emphasizing that I had nearly ten more days of travel and hotel stays, but APEX kept being vague about providing me with another car!! The most frustrating part was when a woman claiming to be the manager asked about the damage and promised to provide another car, saying she would get back to me. By 2:30 PM with no response, I called again, only to be told sternly by another person claiming to be the manager that they wouldn't provide another car due to my driving issues!!! I felt absolutely hopeless in a foreign land, being over 100 kilometers away from other rental points!!!! I'm thoroughly disappointed with Apex Car Rentals!!!! This experience exposed their cold, heartless, and completely irresponsible attitude towards customers, which made me sick!!

Changing the location for car exchange to the same location costs extra.

There was a delay of around 30 minutes for the vehicle. It had some marks on it which were duly noted by staff. Due to the delay, Apex Car Rentals, offered and provided us an extra 1.5 hours return time and refunded 20% of the rental cost. The staff member looking after us was excellent.

Didn't use

Shuttle bus take longer than expected in arrival

Lack of communication during pick up. The wait was long and we were not given details of the driver or pickup vehicle. The driver wasn’t informed of who he is picking up as well. There was so much confusion as we kept wondering if we’re boarding the right vehicle. Car was not clean as well, could have been better with a quick wipe down.