Help you ride in town but not hiway

Terrible experience. I notified the car rental company one day in advance to extend the rental because I couldn't return the car on time the next day. The company didn't discuss it reasonably and directly threatened to report the car missing if it wasn't returned on time.

The service was very good, we could communicate in Mandarin throughout, and all the precautions were clearly explained.

Acceptable

There was only one counter staff and she was not at the counter when we arrived. She was away from the counter for 10mins as she had to settle a dropoff of another customer. Collection process took approx 15 mins which includes paperwork and brief intro to the car. As there was another fellow customer before us, the total waiting time was approx 25mins before our turn. Total time to collect the car was approx 45mins.

Very smooth booking process. This is my first time booking and will book from thus website again.

Staff are very friendly. Very easy and smooth process to pick up & drop the car. I got free upgrade to the bigger car. Many thanks to the staff. Will surely come back to rent again. Thank you Galaxy Asia