The staff at the local branch had a fairly good attitude, and the car pickup and return process was quick and convenient. However, the car model we reserved was unavailable at first, and the staff didn't tell the truth. They offered us a free upgrade to an electric car instead, but since the local charging station infrastructure was inadequate, we refused. Only after persistent requests did they finally arrange a similar 5-seater compact SUV for us.

The service is convenient, reminders are thoughtful, and picking up and returning the car is very easy.

Very satisfied, free upgrade.

I requested a Japanese Toyota Kluger but was given a Korean Kia instead. The car is smaller and definitely not as good as the Toyota. Very disappointed!

Good