Really good experience, they were super patient and helpful.

The overall service from Simba was satisfactory. When returning the car, the inspection was quite thorough. There were a few small scratches on the upper part of the rear bumper that were already there, and the staff acknowledged it after I explained. The vehicle's dashboard showed a maintenance reminder, so I suggest the company ensures timely maintenance of their cars. Also, the service fee for toll payment collection is $2.95 per transaction, which feels a bit excessive.

Overall satisfied with the car rental company. The staff noticed that our English was not very good and proactively used a translation device to assist us. The car had been driven for over 20,000 kilometers, so it was relatively new. We used it on the highway, and apart from the toll fees, there was a small service charge that was directly deducted from the deposit. We received a clear invoice two to three days after returning the car, and the refund was issued on the fourth day.

Pretty good, high cost performance. Note that the toll fee supports automatic deduction, but there is an additional service fee of 5 AUD each time, capped at 40 AUD, which is mentioned when picking up the car.

Satisfied