The service was fairly standard, but the actual rental company is a small business with limited operating hours. Picking up or dropping off the car outside of their regular hours is very inconvenient and requires going to their partner third-party company, which incurs an extra fee of 45 AUD. Overall, the experience was not great. The car provided was a Kia Cerato, and while the vehicle itself was in good condition and nearly new, issues like false alarms during driving and poor compatibility of the CarPlay system significantly affected the experience.