Picking up and returning the car was quite convenient, but the efficiency at the pickup counter was extremely poor. It might have been due to new staff who were not yet familiar with the process.

The actual rental location is Europcar. When picking up the car, there were three customers ahead of me, and I had to wait for an hour. The Muslim lady staff worked very hard, but there were various unexpected issues. However, the car model was as promised, and the condition was good. It had less than 50,000 kilometers on it—a 7-seater diesel Q7. Driving it was smooth and comfortable, which made the journey even more enjoyable.

Very satisfied.

Very reliable, great service

Average, no toll ticket provided, not sure how much service fee will be charged.