We arrived an hour late to pick up the car, and the store had no cars left, so we had to wait for an hour for a car to be brought over. The car had high mileage and poor condition, with the generator warning light on. The store staff said it was fine to drive. We asked for a replacement, but they said none was available. We had no choice but to use this car.

Great service attitude, quick car handover

My experience was horrible and will never use paradise again therefore won't be using easyrentcars as they recommended them. We spent over an hour waiting for the staff to show up to which the security guard in the end had to do the paperwork via the phone to his boss after waiting well over an hour. The vehicle was in poor condition and filthy from the previous users both in and out, the security replied that they don't wash the cars on the weekend it's not their job. Seems like their was no one there to do any of the admin or cleaning except the poor security guard. Within an hour of our trip our tyre blew on the motorway on our way up to penang, rang the paradise rent helpline, who basically said for us to sort it out ourselves, luckily we rang the malaysian motorway patrol called Ronda who were fantastic in helping us, Paradise were not interested at all in helping us get their car fixed. We limped to the nearest exit and found a tyre shop and changed the tyre at our expense, which was later reimbursed at penang paradise who were much more helpful then their KL franchise. Was a terrible start to our trip with a careless company, minor things like tyres and cleanliness is sometimes expected but with their attitude it did not help us, after all they were more than happy to collect the rental for a week.

Took too much time to wait for the car. However, the customer service of Paradise did a great job when we encounted a problem.

Please give your customer a better car than one which is scratched everywhere and has no reasonable power or its engine size. The car is not up to the standard