The people waiting for me that oriented to the shuttle was not at the time and also was not identifying himself by being from the company. So we waited more than 1 hour.

Excellent service by the staff in Heraklion; they delivered the car to our hotel. Unfortunately the vehicle was not so good; air conditioning barely worked and the vehicle was very tired, should be replaced by a newer model.

The actual car rental agency was http://road-runner.gr/ and NOT Surprice rent a car. Also found out after the fact that they would have delivered the car to us in Kini! So there was no need to come all the way to the harbor.

The pick-up location is not well marked on the easyrentcars website, and it took many back-and-forth emails to establish the exact pick-up location. In the end, it was more effective to get directly in touch with the car rental agency (which was also DIFFERENT from what was listed & therefore took a bit of long research to establish correct local contact details). After finding out the correct name of the car rental agency (Road-Runner, NOT Surprice), they informed us that the pick-up location was right at the main harbor road.

Very good car condition and size bigger to what I was expecting to get. The only negative was a dirty rear seat.