Helpful staff but investment needed in technology

The overall service was very satisfactory. The car we received was brand new. After completing the paperwork at the counter, follow the orange corridor to the innermost elevator and go down to level -1, where you'll see the Hertz sign. Almost all car pickups are here. Just find the sign of your rental company. The whole process was smooth, and there were no upsells. I checked the car carefully and took some photos.

Good.

The staff were very professional. We took some time to find the parking lot because our English isn't very good. Both picking up and returning the car were very quick.

The service was good, the process was quick. Originally booked a Ford Fiesta, but got a brand-new Fiat 500 instead, which I really liked!

The pickup and return process was very fast. The initial charge included the rental fee and a full tank's worth of fuel as a deposit. I returned the car with a full tank, and the rental staff said the deposit would be refunded, but I haven't received it yet.