There’s a counter for the same brand at T2, so I don’t understand why we have to go to T1. Even if going to T1 is necessary, the pickup instructions only consider T1 arrivals and don’t account for transferring from T2 to T1. I had to ask airport staff to figure it out myself.

The Malaysians' English wasn't very standard, and our English was even worse, making communication difficult. However, the staff remained patient and tried their best to communicate.

Very important point, there was no promised Chinese explanation, and they didn't inform me of the precautions here.

The car had scratches, and detailed records were made during pickup to avoid liability. Compliance with local traffic regulations and an understanding of local driving habits are necessary, and courteous driving is a must. The communication between the QEEQ platform and customers during the booking process was poor, which made the trip less smooth. The platform needs improvement.

Overall a pleasant experience!