Staff could have been friendlier

The staff at pick-up was quite rude of the fact that we did not purchase additional insurance and kept narrating scenarios where we could get into accidents and not be covered. He never smiled and had a very stern tone about everything. It wasn't the best of starts for a weekend away as everyone was tensed from the get-go. Wish the staff was a bit friendlier. We aslo had to put a deposit of $4000 whi I felt was much higher than usual, I'm still waiting for the return and had to make alternative financial arrangements until this is returned.