Reps have been totally unprofessional, rude and didn’t know how to treat customers. Never again rent

A.Ion

United States

Reviewed: Sat, Jul 20, 2019

About Routes: 2.3 /10

I booked a car that was not available and the reps want to give me a pick-up truck. When I refused he didn’t want to give me another car. I waited for over 2 hours while he served other customers and totally ignored me. I asked to talk to the manager and finally they gave me a car after another hour or so. Terrible experience. I will never rent from that place again.

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Routes Atlanta Airport

S.Lee

United States

4-day rental

Economy | Kia Rio or similar

Reviewed: Tue, Jul 21, 2020

“Decent”

About Routes: 7.0 /10

Car was clean on outside but I had to take trash that was in the back of the vehicle. Fluid level should be checked during turn-in.

About QEEQ: 8.0 /10

L.Stanton

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Thu, Aug 22, 2019

“Great place and people. We will use them again”

About Routes: 9.0 /10

Everyone was happy and helpful especially when we had to return the car after a person vandalized 12 cars along with ours in the Hotel parking lot

About QEEQ: 9.0 /10

United States

1 days rental

Economy | Kia Rio or similar

Reviewed: Sun, Aug 4, 2019

“Great Service”

About Routes: 9.3 /10

Thea, Melissa, Randall, and Trevor were all great. They were friendly and welcoming. Got us in and out quickly with a hassle free rental. I would definitely recommend Routes.

About QEEQ: 10.0 /10

S.Hubbard

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sun, Jul 14, 2019

“Time consuming”

About Routes: 6.0 /10

A fee for driving the car out of the state was unexpected and unnecessary, insurance doesn’t stop at state lines. This fee was not disclosed in the booking process.