There was still some mild upselling. The vehicle condition could be better maintained. It seems to be a legitimate large car rental company, but the vehicle condition is quite average. It's drivable, but with high mileage, driving it feels a bit laborious.

The service attitude was quite good, but the order processing and efficiency could be better.

The staff at the store were very nice, the car was in great condition, and it was very clean. The deposit was refunded within a week after returning the car.

Everything else was fine, but unfortunately, it was a rental car exclusive version of the Q5 with a low-power diesel engine and front-wheel drive, which didn't provide a great driving experience.

Convenient for pick-up and drop-off. Although the phone for pick-up was always unreachable, when we arrived at the pick-up location, there was a rental car company vehicle waiting for us. It seemed to be dedicated to picking us up, and it left immediately once we showed the rental slip. It appears the company takes great care of each customer.