I still haven’t received the THB 5000 deposit refund. I expect The refund should be immediately after the car return instead of waiting 2 weeks as the staff mentioned to me. That’s not so beneficial to customers. Also, the car should be ready 1 hour before the car pick up time, instead of black facing customers asking customers waiting.

EasyRentCars did a good job confirming the car reservation for me. However, I would expect faster turnover instead of chasing a few times by me.

I got a free upgrade to a Mitsubishi SUV which was big, clean and comfy. The entire service and car was excellent!

Car condition was good, only run 9000+ kms. Car was clean. Need to pick up car in the domestic airport car park. Drop off was inconvenient. We were told to call Thai Rent A Car 10 mins before but our SIM couldn't make local call so had to get them from the counter in arrival hall.

I had a problem on car battery and I had to call them to change car battery, however, the lady over the phone couls not speak and understand properly. So I was struggling so much while giving my information, including location. Except this the service was good.

Like: Simple and fast procedure to collect and return car.
Dislike: The condition of the car interior.