I waited in line for 2 hours. This was my most frustrating car rental experience, completely tricked by the London Devila car rental company. I underestimated the speed of the London Underground and the airport express, and even worse, the efficiency of the rental company. There were only 2-3 people ahead of me, but by the time it was my turn, over 2 hours had passed. A man dressed in a suit and tie, looking different from the other staff, attended to me. He told me my reservation had expired, as bookings were only held for 1 hour. I had to make a new rental at a rate of £140, and he said I had no other choice because the original booking was non-refundable and there were no other rental companies nearby. They said they only had expensive automatic cars available. As I had no evidence to prove I arrived within the 1-hour window, I couldn't reinstate my original booking. Left with no choice, I negotiated and rented a car for 2 days at £82. While discussing the issue with the platform, the woman behind me said she had also arrived late and had booked an automatic car online, but she wasn't good at driving manual cars. After completing my paperwork, I saw she had already picked up her car. This indicates that there were indeed other automatic cars available. This rental experience made the reservation meaningless—not only did I not get the car I booked, but I was forced to rent on-site at double the price, feeling like I was being taken advantage of in a bad situation.

The car rental staff asked me to pay a deposit of £1950 with my credit card instead of using a pre-authorization when I picked up the car. After returning the car, I emailed them to request a refund of the deposit, but they claimed that the £1950 payment was just a pre-authorization. When I emailed again, asking them to check their bank payment records, they stopped replying. This is a scam car rental company.

Very satisfied. Just be sure to check if there are any warning indicators on the vehicle's dashboard during the rental period, and address them before returning the car; otherwise, there might be additional charges later. This was not mentioned during pickup.

My experience with this rental company was very unpleasant. I booked two Volvo 60s, but ended up with Volkswagens. The trunks were smaller, but they insisted it was the same class of car, so I couldn't argue. The other car booked was a Ford 7-seater, but we got a 5-seater and they wouldn't refund the difference, claiming it was the same class. Additionally, they charged us extra for two additional drivers and promised a refund in seven days, but we never received it until the rental platform proactively refunded us. Due to some operational error, we failed to pay the parking fees, and both cars received penalties at the same place and time. The company only sent us the fine for one car a month later, but deducted a £55 management fee without explanation for the second car. After much follow-up, we received the other fine a month later. The service attitude and efficiency were really disappointing. I will never use this rental company again, and I advise others to be cautious when choosing car rentals.

This company is incredibly frustrating. They couldn't provide a car and blamed the agent. When we had a three-way call with the agent, they admitted it was due to overbooking on their part. Their attitude was disgusting and they didn't even apologize. This is the worst car rental company ever.