Car wasn’t ready, even though I ordered it for an hour before my I travel, it wasn’t cleaned, so had to wait, the car had marks everywhere. The worst experience I’ve ever had hiring a car

The customer services is great there. That is why I rented from them again this time. However, the car I was given this time was not is great shape. I had to return it after the first day because the engine light went on. Thankfully I was close by to return it and they were great at helping me switch vehicles.

We got a decent price compared to other companies for a 9 passenger, 4 suitcase vehicle. We got there a lite early hoping for possible early departure for Porto. We received it 1 hour late. The clerk scribbled some numbers on a sheet eluding to insurance and tempting me to avoid a 2500 Euro deposit to be charged to my card and instead paying over $200 for insurance that our own insurance would cover. It felt like a pressure ploy. They were focused on it being a 'Mercedes product' but when we got it, the whole exterior was pretty beaten up. The clerk ended up scribbling the whole diagram of the van to indicate where the damages were. Makes me wonder what they did with the money they would have charged the customer who returned it that way. Body repairs were not made. Ride was good, we did 2400 km over 1.5 weeks. On return, we were pressed to get back to the airport, the young clerk who didn't speak English showed me the credit card machine that the return of my 2500 Euro deposit kept getting declined. It was easy for them to charge it! I couldn't leave before settling it. And I was in a rush. Stressed now. Credit card company told me it was not on their end. Turned out the clerk had to correct a computer code to capitalize one of the letters. Avoidable I think, their system shoudn't have any glitches to return such a large sum of money. It was resolved by a supervisor.