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Live chat Email us Service Code: 4571855359
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Routes was understaffed and ill prepared to service customers.

Reviewed: Wed, Jul 24, 2019
About Routes: 5.7 /10
From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Orlando Airport

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Full Size | Nissan Altima or similar
Reviewed: Wed, Oct 30, 2019
“Overall Good Experience”
About Routes: 10.0 /10
Everything was great other than the 45 mins we waited for pick up on arrival at the airport. Glad we weren't in a hurry!
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, May 21, 2019
About Routes: 8.7 /10
We had to wait over 50 min for a shuttle to pick us up from the airport:( And this is at 6:30 am on Sun.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, May 6, 2019
“You guys have to improve the staff members specially the young kid on the front desk.”
About Routes: 5.0 /10
First of all, I got had to wait over 1h to get the shuttle bus from the airport and I had to call three times to finnaly get picked up and once I got to the pickup location the young kid in the counter was so roud very and kep saying I have nothing else to do and that's all we have! So I booked a small sedan car but instead he gives me a pickup truck that use a lot of gaz I use to put 40$ a day just gaz and get over charged for the insurance.

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Economy | Toyota Yaris or similar
Reviewed: Mon, Dec 10, 2018
About Routes: 6.0 /10
Car had 2 bad front tires. Also was charged hidden fees.
About QEEQ: 8.0 /10

I.Sifontes

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Economy | Kia Rio or similar
Reviewed: Wed, Aug 29, 2018
“Excellent Customer Service”
About Routes: 9.2 /10
Dislike: The reservation did not say the shuttle name Route. I was looking for Essy Car Rental. I waited 45 min until I asked what color the shuttle was and they told me look for Route,

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