Routes was understaffed and ill prepared to service customers.

It took three hours to pick up the car, with various demands to purchase insurance. When returning the car, they initially charged over a hundred dollars more, and it took more than an hour to get the refund.

Excelente servicio y atención al cliente. Algo lejos del Aeropuerto, todo salió a la perfección.

Everything was great other than the 45 mins we waited for pick up on arrival at the airport. Glad we weren't in a hurry!

Customer services was very poor. The staff was more concerned about finding a TV station (about 5 minutes scrolling Netflix) than helping waiting customers. Many customers were complaining about waiting over an hour for car and even for the shuttle. It was not opened at 6 am when customers arrived when it was supposed to be 24 hour service. Restroom (women's) was filthy and toilet a mess and I would not sit on it. The car lot itself was very disturbing and crowded and made me feel uneasy about my choice (first time). Cars crammed in everywhere on the grass and looked unprofessional.

Everything was perfect except for one thing: The windshield wiper fluid ran out after just a few sprays of fluid. During one drive a bunch of insects hit the windshield and there was not enough fluid to clean it off. I had to stop at a gas station and do it myself.