Apart from struggling to find the store, everything was perfect. For people who don't speak English, it can be difficult to communicate with the staff over the phone. Luckily, we managed to connect successfully, and the staff was helpful in assisting with the procedures. Their attitude was great. Once that's done, you can just drive the car away. The car was easy to drive and handled normal roads well, though its uphill power was lacking. Overall, it was a good experience. Next time I visit Phuket, I will definitely rent a car again—it’s way more convenient than taking taxis!