The worst experience ever

Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.

Garfield was a great face for NU car. He was helpful and informative on local restaurants when asked.

Best car rental experience I have had ever! Friendly staff and easy pick up and drop off! Thank you

Great experience... love the price drop feature

I had a really bad experience with them. First of all, they did not accept my personal insurance because I’m from Canada. It’s the very first time this ever happened to me. Also, a few days after the drop off, my credit card got charged an extra $93. I have absolutely no idea why, I’ve been trying to contact them, I left at least a dozen voicemails...nothing. I will definitely contact my credit card company to dispute this charge. I do not recommend this company at all.

Like: Good price, good vans
Dislike: Lots of pressure to buy passes for toll roads. Never crossed one.