The worst experience ever

Garfield was a great face for NU car. He was helpful and informative on local restaurants when asked.

I was supposed to pickup the car at 10am I didn't get to the car location until 5pm. They told me they only hold the car for 2 hours from the time of pickup. So they made me upgrade and I had to pay more. The 2 hour pickup rule was never mentioned when I booked the car. NU car is the worst, very bad experience. 1st and last time booking through qeeq.com and with NU car rental. I will go with a major company next time to save me all this hassle.

No where qeeq.com mentioned that the car rental company will only hold my booking for 2 hours. I had to pay extra and it was a very bad experience.

Waited over 30 minutes to be waited on at counter UNACCEPTABLE!. It takes at least 10 minutes to drive to the offsite car rental pickup, so the 1.5 miles from airport in the description is deceptive.I have never rented a car before where they expected me to wash and vacuum the car prior to returning it before - that can be difficult when the car is full of luggage and people, and I don't know the area so finding a carwash is an added hassle. I won't be renting from this company again. The wait for a shuttle to the airport was ridiculous - We had to wait more than 20 minutes, and people behind us in line were not able to even get on the shuttle bus. They should have had 2 busses running. One other customer called Uber because he was afraid of missing his flight.

Booking was OK, but its a hassle to be talking to a booking agent who is not physically in the local office and can't answer specific questions about the site.

Best car rental experience I have had ever! Friendly staff and easy pick up and drop off! Thank you

Great experience... love the price drop feature

I booked convertible, however they told they don't have one. I agreed for a regular Mustang. the only compensation given was the pre-paid fuel tank. The car wasn't in the best condition, especially gearbox.