I changed 4 cars to get one good

o.moraru

Portugal

Reviewed: Thu, Jul 25, 2019

About SURPRICE RENT A CAR: 5.3 /10

The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for. Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.

About QEEQ: 7.0 /10

Full Size Van | Mercedes-Benz Vito or similar

1 days rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

Lilith Maria

Portugal

1 days rental

Reviewed: Fri, Sep 2, 2022

About SURPRICE RENT A CAR: 6.0 /10

Dayron

Portugal

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Wed, Aug 21, 2019

“Renting a car has never been easier”

About SURPRICE RENT A CAR: 10.0 /10

I was surprised with the customer service offered by this company. Would definitely recommend them and use them again.

About QEEQ: 10.0 /10

This was one of the easiest websites I’ve ever used for renting a vehicle. Thanks

Gerard

Portugal

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Mon, Jul 29, 2019

“Never again”

About SURPRICE RENT A CAR: 6.0 /10

Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business

About QEEQ: 8.0 /10

The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !

Portugal

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Thu, Jul 11, 2019

About SURPRICE RENT A CAR: 5.7 /10

The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time

About QEEQ: 8.0 /10