Good

Following the pickup process, I called the rental company upon arriving at the airport, and they quickly sent a car to pick me up. The waiting location was clearly specified.

The staff at the store provided excellent service, gave clear explanations, and were very friendly and helpful.

Very satisfied, highly efficient.

Very satisfied with the whole day, and the process was quick.

I booked Toyota Prius or similar but was offered Toyota Aqua.. which is much smaller & definitely not similar . I mentioned staff, but staff was adamant & said to me that he can give me a refund & nothing else he can do. This was around 9 at night I had no choice but pickup the car which is much smaller than what I booked. Customer service was poor & will not use their services in future. I should be refunded the difference of rental between the two cars