Convenient booking, adequate service for money paid

The process was very quick, and there was no upselling of insurance.

I think that the procedure for charging the credit card with so high amount is not needed, especially to domestic residents. Thank you.

Excellent service by the staff in Heraklion; they delivered the car to our hotel. Unfortunately the vehicle was not so good; air conditioning barely worked and the vehicle was very tired, should be replaced by a newer model.

We rented a car for 8 days - on the final day it broke down we wasted probably in total around 3 hours of our day waiting for breakdown help then ultimately help from Surprice , completely spoiled our last day and meant that my partner was unable to visit the grave of a recently deceased relative which we intended to do on our way back to the airport and caused a lot of anxiety that we may miss our plane . We have graded counter staff as poor as there was no sympathy / empathy or apology - no offer to refund all or part of the rental fee and the experience has caused a lot of distress

No problems with the broker at this stage

Car was old and various things did not work well. Passenger seatbelt did not tension, central locking did not work, and made a noise when cornering to the right. Worst car I have ever rented