Terrible service, absolutely avoid this company. They discriminated against us as Chinese customers. We followed the entire process to handle a flat tire issue, but their internal miscommunication caused chaos. One staff member told us to wait on site for a tow truck, while another said to drive to an approved repair shop to fix the tire ourselves. We went to the repair shop, but after the repair, they charged us $300 for a towing fee. The worst part was that they claimed we breached the contract by returning the car a day early without any negotiation. They just told us: 'You need to return the car immediately, we can't help you with the rest.' Absolutely outrageous.

Overall quite satisfied.

No staff on duty and the keys were not left in the lockbox as agreed. I was stranded at the airport for two hours in 4-degree weather! According to airport staff, the lockbox for rental car keys was removed about six months ago, but the confirmation email from the rental company still directed me to the lockbox. The information is severely outdated.

Nissan x-trail was clean, well maintained. Minor damage on collection noted Nice space for luggage and passengers

Long wait time picking up the car. Would have been useful to have an existing check in line as had to wait a long time for people who did not check in online. Defeated the purpose of quick online check in.

QEEQ was great, helpful during booking process and smooth booking with rental company.