It was ok.

Yes, I waited over an hour to rent the car. They charged me too many fees! Putting a hold on my credit card for $1000 was a bit much! No consideration for my time. In the end, the car did not start, I had to uber to the airport. My very bad experience!

Good

This company is no good! Their office is a small cubicle in a hotel in Orlando off site of the airport. The agent tried to charge me $15 a day for being over 70! This was not in my contract with Easyrentcars! I have all my body parts, no replacements, take care of my own home, babysit the grandchildren, am of sound mind and body and have never had any driving violations! I reported this to my credit card company. They also offered for me to purchase a SunPass (Florida's prepaid toll card) for $75 which I declined because I knew I could pay cash for the 2 tolls I would use @ $ 2.50 each. Later, a transaction appeared on my credit for $82 for the SunPass. I reported this to my credit card company. On a positive note, the car was clean and had only a few scratches on it which were noted at pick up. It had only 3/4 of a tank of gas and I returned it with that same amount which was accepted. All in all, DO NOT rent from Horspower!

The staff seemed overwhelmed and overworked. Very polite but did not provide adequate wait time updates. Staff didn't seem very confident through out the process. A bit of a language barrier that also made interacting with the staff difficult.

Easy to use booking platform. May want to vet their renters first

Had to call twice from the airport to have someone pick us up. Driven to some seedy dirty terrible hotel to do paperwork and pick up car. Could not understand the rental person. Had emergency in Florida and the agency would not accommodate my needs. Brought the car back after two extended days by 8:00 when agency opened and was charged for a 3rd day.