The vehicle is brand new and has a spacious rear. We managed to fit two 28-inch suitcases, a 20-inch suitcase, and a large handbag perfectly. The staff explained everything very clearly and were extremely polite! The rental company processed our order quickly without any extra charges! We're very satisfied with their service attitude! This experience added so much enjoyment and comfort to our trip!

Overall service was satisfactory, but the only drawback was the shuttle bus after returning the car dropped us off at the domestic terminal, which required a long walk. The driver clearly knew we were international tourists and could have dropped us off at the international terminal but didn't even ask, which felt somewhat intentional. By the way, our family of four were the only passengers in the vehicle.

Fast and friendly

Command of English can be improved.

Include the ETC card as a mandatory add on. We had to ask the counter if ETC is provided. Cannot imagine moving around Japan without the ETC.

Great Car! New Car! Very Spacious!(Nissan Serena)