Terrible experience

Terrible people. Terrible customer experience.

Great app. Good customer service.

We couldn't lock our doors because we didn't have a way to open it. The engine lights went on when we arrived at our location. The wear on one of the tires was uneven making the vehicle shake.

The pick up location was not specified in the reservation. I called them several times to pick me up from the airport. The Right Cars front desk charged me for rental insurance while I had Comprehensive coverage. They also overcharged me for unlimited toll pass. They forced me to buy it. I ended up paying 3 times more than what I expected based on the rate specified in Easyrentcars.com. It was the worse expereice that I have ever had with rental car companies.

Rental agent wanted to add insurance fee of over $100 onto my rental, I refused and now am going the hell of getting my money back. No one likes secret fees in an off site rental location. Also the van driver never helped with the luggage, greeted us, and drove way too fast. Really disappointing

Like: The ladies at the desk were very nice and helpful. We got our rental car pretty quick. They did a video inspection before we left and when we got back.