Satisfactory

We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.

We'd use you again!

did not have car we wanted and ordered. Gave us upgrade and charged us for it.

Fox made me sign a no damage page before looking at the vehicle. The woman at the counter told me I had to sign to find out which car I would be getting. The car was drastically out of alignment and kept pulling to the right. while it was a newer SUV, I requested a full size car and they said none were available.

Easyrentcars.com was great. Think they need to check who they are using though.

Signage was bad at AUS airport we went to car pickup location since thats where the signs pointed to. I had to return to the rental level where I waited in line for about 25 minutes. When I got to the counter the woman told me a cleaner went on lunch and I would have to wait an hour for one to be ready or I could get get a discounted upgrade that was ready now. I obviously objected and said my reservation time is now its not my fault things were not ready on your end. She found this unreasonable and said thats not how it works. Eventually she put me in a banged up Elantra with stained seats chipped windshield and several cracks. Last time I will use fox.

The car was really nice when we went to pick it up I stopped downstairs and they sent me upstairs she told me I need to go back downstairs so I went back downstairs they sent me back up so I went back up and then kind of got upset and then they took care of it