Finally I could not get the rental car reserved. The guy at the counter insists on extra charges

Rental car provider refuses to honor reservation with proper pre-paid insurance. Force customer to buy additional insurance or not rent at all. We were forced to walk.

We couldn't lock our doors because we didn't have a way to open it. The engine lights went on when we arrived at our location. The wear on one of the tires was uneven making the vehicle shake.

The hidden fees are not explained at booking. The man at the desk kept pointing to signs on the counter and wall instead of answering my questions.

Rental agent wanted to add insurance fee of over $100 onto my rental, I refused and now am going the hell of getting my money back. No one likes secret fees in an off site rental location. Also the van driver never helped with the luggage, greeted us, and drove way too fast. Really disappointing

There was no reason for Right Cars to charge any insurance in the amount of $149.7 (personal liability and supplemental liability) since State Farm assured us full coverage, when we called State Farm from Right Cars rental place in Miami. This is a rip-off. Please refund $149.7 for this unnecessary charge.