Terrible experience, stayed on line more than hour dis not get the car paid for

The counter staff never got the info from your agent that our plane was landing at 2:20 instead of 1 They wanted to charge us extra and then they realized it was less than a 2 hour difference. I was not aware that we needed to bring our insurance card. The list was not clear.

Booking was easy

The car had a vibration when driving and was in need of service. I waited for 45 minutes to be picked up while every other rental car shuttle passed me by several times. This is the only rental company I have ever used where I had to provide my personal auto insurance policy information. This is another RIDICULOUS policy. I have a Sunpass account and ABSOLUTELY DID NOT appreciate being forced to pay Easyrent for Sunpass even on days i did not need one. Your toll and other policies are RIDICULOUS!! and reason enough for me NEVER to rent from Easyrent again.

Took too long to pick up from airport. Spend an hour with an agent who tried to make it difficult to rent with out additional insurance. Said that I have to get SunPass or I will be ticketed.

The first vehicle we were given had stained seats and the passenger side bumper was lose and falling off. We returned the vehicle the next day and were treated with professionalism and courtesy. The agents provided us with an upgraded vehicle that was like new. We appreciated their kindness, understanding and responsiveness to our needs.

Like: Best price on a midsize suv....staff at pick up were attentive and friendly!
Dislike: Car wasn't cleaned before pick up. Interior was filthy.