The car rental agency seemed Shady

Shady. The owner of the Rayyan agency initially asked for cash for the remaining balance. I kept on offering my credit card and he said he didn’t bring his machine. Upon returning the card, i paid the remaining balance and there was a dent on the car for which i had insurance. He denied that saying he needs a police report for him to claim insurance and asked for cash again. His body language of dealing with his customers was very unprofessional and i wouldn’t recommend him to anyone else for sure. Stay away.