Make sure that you tell people that in Las Vegas there are TWO car rental places off site and which one it is. I ended up renting a car for another company.

I was not aware that the rental location was away from the airport. We had to catch two shuttles

Yes, the phone number on the website doesn’t work & I left an item in the car & no phone call to let me know & no return call after 10 calls have been made to the main phone number.

Took over an hour standing in line to get to agent, then 25 minutes with agent. Toyota or other full size I reserved not available so I was offered an SUV which I didn’t want. Had to find the Manager to finally get a Ford; this took 20 more minutes. On leaving the Las Vegas agency, check out person could not explain how to use speed control, head lights, adjust the mirrors, open gas door, etc; I had to pull to the side of the road and read the manual.

The counter staff was very helpful. The car that we originally supposed to rent had a strong smell like a dog/pet had been in the SUV although it looked clean.I have animal allergy and is very sensitive to it that triggers an asthma attack. The staff was understanding of the situation and gave us a different rental. The other thing that I disagree on is that although we paid by credit card, a $500.00 security deposit was charged which I think is too much.