my flight was delayed by 1h30. when i got to the fox counter. there was no longer my little car that I had reserved and already paid for. the gentleman from fox never wanted to give me a car unless i paid. I had to pay $230 us for a bigger car. even if fox had rented my car which was already paid.

I am not sure I want anything from Fox again. Horrible. Pick up was painful. They spent so much time trying to sell the extras most people were taking over 20 minutes when their time finallly came! The guy in front of us was there 40 minutes and before service was completed on a guy AT the desk! All sales BS. Then they couldn’t find us a vehicle, pointed us in wrong direction on multiple occasions, absolutely horrible. Very stressful. Drop off only slightly better.

The counter staff at pick-up are too pushy promoting additional insurance.

The staff kept trying to upsell and then made mistakes on the contract. It was 1 am and we didn’t notice the mistakes until we went to return it where staff was difficult to work with.

The ended up being double what the the website quoted. I expected the price to go up some because of the extras (sunpass and fuel) but double?!?!! The service at the rental place was really good and they were very helpful which is why i kept the rental but next time would appreciate more transparency on the price