I have rented from Fox before just clean the Dam Windows I do not ask for much BuT Jeass its Basic

Yes, the phone number on the website doesn’t work & I left an item in the car & no phone call to let me know & no return call after 10 calls have been made to the main phone number.

Car was in bad shape, damaged and dirty. Tried to point it out to the rep as exiting the gate and was met with “let me do my job!”

No wiper fluid topped up, electrical chargers didn't work at all, cruise control didn't work every time, tire grip not the best. Paid extra to upgrade and it didn't feel like an upgrade at all.

I was happy with the customer service I received when picking up the car. The counter person was friendly and professional and the representative at the gate was very helpful in reviewing the car with me. Both made the process go quickly and got me on my way to start enjoying Vegas! Kudos to both representatives. The return went just as smoothly, the representative there was polite and professional, we walked around the car together and she printed out my receipt and told me what charges and credits to expect on my credit card. Overall great service. The only thing I wasn't happy with was having to take two shuttles from the airport to the car rental place.

I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.